FAQs

How do I place an order?


You can order from Ashlei Shannon by visiting the Shop section of the site. Select the items you wish to order and they will be added to your shopping bag. When you are ready to check out, you will be redirected to PayPal's secure checkout. Here you will be required to enter your mailing and payment information. To ensure your order is processed after ordering, please wait to be redirected back to ashleishannon.com. Applicable sales tax will be added to all purchases shipping to addresses in Georgia.




What is your shipping policy?


Payment is due in full before any orders are shipped. Ashlei Shannon accepts all major credit cards through PayPal secure checkout. We reserve the right, with or without notice, to cancel or refuse to process any payments/orders we suspect to be fraudulent or made in error.

We offer free domestic shipping within the contiguous United States on orders over $50.

*When ordering, please make sure to provide us with an accurate mailing address. Ashlei Shannon is not responsible for items that are sent to an incorrect address at the fault of the customer. Orders returned to us as undeliverable or unclaimed, will be refunded less the cost of shipping (even if the order qualified for our $50 free shipping promotion).




Do you ship internationally?


No. We do not ship outside of the United States. Any orders being shipped to countries outside the US will be cancelled and refunded.




How is shipping calculated?


Shipping is calculated by the total package size, package weight, distance, and shipping method selected. Orders containing heavy, bulky, oddly shaped, or fragile items may arrive in more than one box. All orders over $50 that are shipped within the lower 48 states automatically qualify for free economy shipping. If your order qualifies for free shipping, but you need it sooner, please contact us for additional options. Tracking information is included with all orders. If you need your items shipped to you with express delivery and/or insurance, please contact us and we will let you know if we are able to fulfill your request. Keep in mind that an additional fee will be applied.




What is your return policy?


Due to the nature of the products we sell, we do not accept returns on the following: dining products including but not limited to drinkware, dinnerware, cutlery, and napkins, jewelry, or cosmetics. We also do not accept returns on fragile items including glass and ceramic.

If you aren't sure if your items can be returned, please inquire with us before placing your order.

All returns must be authorized. Any items returned without receiving authorization will not be refunded, nor will they be reshipped to the customer.

Return shipping is the responsibility of the customer, but we will provide the return label and deduct the cost of return shipping from the customer's refund. Items must be returned unopened, in resalable condition within 7 days of the return authorization for a refund to be issued.

If for some reason your item was damaged upon arrival, please contact us within 24 hours of delivery confirmation so that we can resolve the issue. Please include your current contact information, order number, and photos of the damaged item(s) in your email.




What if I have additional questions?


Please feel free to contact us.




What is your jewelry made of?


All jewelry pieces are classified as costume or fashion jewelry. Materials include, but are not limited to base metal, imitation gems, wood, paper, plastic, fabric, and/or acrylic.




What are your other products made of?


We offer a large selection of home decor, kitchen accessories, and gift items made from all sorts of materials. If available, materials will be listed in the product description.




Where do you get your products?


We can’t tell you all of our secrets.




Do you offer wholesale pricing?


ashleishannon.com is strictly a business to customer retailer. We do not offer wholesale pricing or discounts at the moment.





   Ashlei Shannon  
  • Facebook
  • Twitter
  • Instagram
  • Pinterest
  • Tumblr

© 2009-2018 Ashlei Shannon. All Rights Reserved.